Terms & Conditions

Terms of use

These Terms and Conditions govern the use of poppyrose.com.au and the purchase of any goods from it. Poppyrose.com.au is owned and operated by Poppy Rose Flowers Brisbane (ABN 94 464 451 466)

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Poppy Rose Flowers Brisbane reserves the right to amend or update this information at any time without providing notice.

Prices and Payment

Our price is displayed on multiple pages through our website and are exclusive of delivery. The cost of delivery is determined by the suburb that your flowers are being delivered to. The price may change without notice, but any new price will be clearly displayed on our website.
Currently our ‘single bunches’ start at $35 including delivery, ‘double bunches’ start at $58 including delivery and our custom bunches start at $70 including delivery. The price of our ‘Market special’ and ‘Shop our store’ options vary based on the product being sold.
All prices are quoted in Australian dollars.
We accept payment by PayPal, Visa and Mastercard. Our credit card payments are accepted using the payment gateway, Stripe. We also accept Paypal payments at the checkout.

Ordering

For Poppy Rose to process your order, we need to collect some information from you. These details include your name, contact details, billing address, delivery address and payment details.
For information on how we obtain, store and use your personal information please see our Privacy Policy.
Payment will need to be successfully processed before we can deliver your flowers.
You should receive a message on screen confirming your order once your payment has gone through. You should also receive an email to your nominated email address confirming the order. If you don’t, there may have been a problem with processing your order. Please let us know if this happens, by emailing hi@poppyrose.com.au. Please keep your order number somewhere safe that you can use it as a reference if you do have any queries relating to your order.

Delivery & re-delivery

We currently operate in Brisbane only. These are the suburbs that we are currently servicing and the cost set by our courier to deliver to each suburb.

We deliver to the following suburbs for no additional delivery fee:

Acacia Ridge, Albion, Alderley, Alexandra Hills, Annerley, Archerfield, Ascot, Ashgrove, Ashgrove West, Auchenflower, Balmoral, Banyo, Bardon, Belmont, Birkdale, Boondall, Bowen Hills, Brisbane, Brisbane Markets, Bulimba, Buranda, Burbank, Camp Hill, Cannon Hill, Capalaba, Capalaba West, Carina, Carina Heights, Carindale, Chandler, Chelmer, Chermside, Chermside Centre, Chermside South, Chermside West, Clayfield, Coopers Plains, Coorparoo, Durack, Dutton Park, Eagle Farm, East Brisbane, Enoggera, Everton Park, Fairfield, Fairfield Gardens, Fortitude Valley, Gaythorne, Geebung, Gordon Park, Graceville, Graceville East, Grange, Greenslopes, Gumdale, Hamilton, Hawthorne, Hemmant, Hendra, Herston, Highgate Hill, Holland Park, Holland Park East, Holland Park West, Indooroopilly, Kangaroo Point, Kedron, Kelvin Grove, Keperra, Lota, Lutwyche, Lytton, Macgregor, Mackenzie, Manly, Manly West, Mansfield, Milton, Moorooka, Morningside, Mount Cooth-tha, Mount Gravatt, Mount Gravatt East, Murarrie, Nathan, New Farm, Newmarket, Newstead, Norman Park, Northgate, Nudgee, Nudgee Beach, Nundah, Oxley, Paddington, Pinkenba, Port of Brisbane, Ransome, Red Hill, Robertson, Rochedale, Rocklea, Salisbury, Salisbury East, Seven Hills, Sherwood, South Brisbane, Spring Hill, St Lucia, St Lucia South, Stafford, Stafford Heights, Stones Corner, Taringa, Tarragindi, Tennyson, The Gap, Thorneside, Tingalpa, Toombul, Toowong, Upper Mount Gravatt, Virginia, Wakerley, Wavell Heights, Wavell Heights North, Wellers Hill, Wellington Point, West End, Wilston, Windsor, Wishart, Woolloongabba, Wooloowin, Wynnum, Wynnum North, Wynnum Plaza, Wynnum West, Yeerongpilly, Yeronga, Zillmere

We deliver to these suburbs for an extra $2

Albany Creek, Algester, Arana Hills, Aspley, Bridgeman Downs, Brookside Centre, Calamvale, Chapel Hill, Cleveland, Corinda, Daisy Hill, Darra, Eight Mile Plains, Everton Hills, Ferny Grove, Ferny Hills, Fig Tree Pocket, Fitzgibbon, Karawatha, Kenmore, Kenmore East, Kenmore Hills, Kingston, Kuraby, Logan Central, McDowall, Mitchelton, Ormiston, Priestdale, Richlands, Rochedale South, Runcorn, Sheldon, Slacks Creek, Springwood, Stretton, Sunnybank, Sunnybank Hills, Sunnybank South, Taigum, Underwood, Upper Kedron, Waco, Woodridge.

We deliver to these suburbs for an extra $10

Anstead, Bald Hills, Bellbowrie, Berrinba, Bethania, Brendale, Boronia Heights, Bracken Ridge, Bray Park, Brighton, Brookfield, Browns Plains, Bunya, Camp Mountain, Carseldine, Clontarf, Clontarf Beach, Cornubia, Crestmead, Deagon, Doolandella, Drewvale, Eagleby, Eatons Hill, Enoggera Reservoir, Forest Lake, Forestdale, Griffin, Heathwood, Heritage Park, Hillcrest, Inala, Inala East, Inala Heights, Jamboree Heights, Jindalee, Jollys Lookout, Kallangur, Kippa-ring, Larapinta, Lawnton, Loganholme, Loganlea, Margate, Margate Beach, Marsden, Meadowbrook, Middle Park, Moggill, Mount Cotton, Mount Ommaney, Murrumba Downs, Pallara, Park Ridge, Parkinson, Pinjarra Hills, Redland Bay, Regents Park, Riverhills, Samford Valley, Sandgate, Seventeen Mile Rocks, Shailer Park, Shorncliffe, Sinnamon Park, Strathpine, Sumner, Tanah Merah, Upper Brookfield, Victoria Point, Warner, Waterford, Waterford West, Westlake, Wights Mountain, Willawong, Woody Point.

This information is provided on the ‘Where we go’ page on our website and is subject to change. Any changes will be updated on our website as they occur. Please ensure that if the suburb you are delivering to does not appear on this list you do not place your order without contacting us at hi@poppyrose.com.au first. Poppy Rose has the right to refuse any order placed for delivery out side of our delivery zone.

Our delivery hours are between approximately 12:30pm and 5:30pm for business addresses and 12:30pm and 6:30pm for residential addresses. Please note that due to the nature of the business we are not able to guarantee delivery at or by a specific time of day. Some times there are situations that are beyond our control that might delay our delivery schedule. In these rare cases we will do everything we can to deliver your flowers within these time frames. If we can’t do that, we will contact either the sender or receiver to make alternative arrangements.

We will leave flowers at, or near, the door if no clear delivery instructions have been left and if we feel that it is safe to do so. If orders are placed for secure buildings and we are not able to access the front door, we will leave the flowers in a safe place (ie. the lobby). If necessary and possible, we will contact the recipient to let them know where we’ve left their flowers. If there is nowhere safe to leave them, the flowers will be returned to our studio and the sender will be contacted. It is the responsiblity of the sender to ensure that the address they are delivering to is accessible and if we do have to re-deliver due to these circumstances, there will be an additional re-delivery fee which will be calculated based on the suburb chosen. If we are unable to complete a delivery because a patient (receiver) has been discharged from hospital, the flowers will be returned to the studio. The sender will be contacted and will have the option to re-send the flowers the following day for a re-delivery fee or the flowers can be collected from the Poppy Rose studio during our staffed opening hours. No refunds will be provided under these circumstances.

Days of operation

Poppy Rose does not operate on weekends, public holidays or over the Christmas period, so flowers cannot be sent on these days. If flowers are ordered for delivery on any of these days, we will automatically deliver them on our next business day.

Availability of product

We provide only one style of flowers on any given day. This changes each morning and the website is updated to reflect these changes. A limited number of bunches are available each day. The home page will be updated when flowers are no longer available to purchase, stating that the style has sold out. You will then be able to order for a later date.

Sending flowers on a later date

If you choose to ‘send flowers on a later date’ you accept that you may not see the style of flowers until the day of delivery. We select our flowers fresh every morning so we won’t be able to tell you what the daily flowers are until that day. If we encounter any supply issues we will inform the sender immediately and give the option of either a full refund or sending flowers on an alternative day.

Warranties, refunds and cancellations

We are unable to refund if you change your mind about a ‘send now’ purchase. Depending on the circumstances, we may provide you with a credit note to use for a future delivery or can change the delivery date of your existing order if it has not already been delivered.
Once your order has left the studio it is in the hands of one of our trusty couriers and we can not garantuee that we will be able to cancel that order or stop it from being delivered. We are unable to refunds orders that are cancelled on the same day as delivery.
We are also unable to offer a refund if incorrect delivery information is given to us or if the building address provided is secured and unaccessible. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions and give us instructions on how to manage their delivery to a building that is not accessible. If the wrong delivery address is given we can re-deliver the following business day but there will be an additional re-delivery fee charge which is calculated based on the cost of the re-delivery.

For ‘send on a later date’ orders, a cancellation must be made 48 hours in advance if necessary. Cancellations can be made by emailing hi@poppyrose.com.au.

We use many different types of flowers on a daily basis and each type is different from the other, some being more delicate than others. You should expect your flowers to last at least 2-3 days. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to put things right. It is your responsibly to ensure that you follow our ‘how to care for your flowers’ instructions which are displayed on the ‘Delivery info’ page of our website.
Our bunches are designed to be small and petite. Refunds will not be provided due to complaints about the size of the bunch of flowers received. Each day the size will vary depending on the flowers used but each bunch contains the same value of flowers. If you do have a concern due to the size of the bunch received, an email can be send to us at hi@poppyrose.com.au containing a full photo of the flowers received and we will assess the complaint from there.

If you have any further questions, please contact us at hi@poppyrose.com.au. All copyright, trademarks and other intellectual property is owned by Poppy Rose Flowers Brisbane.