Terms & Conditions

Terms of use

These Terms and Conditions govern the use of poppyrose.com.au and the purchase of any goods from it. Poppyrose.com.au is owned and operated by Poppy Rose Flowers Brisbane (ABN 94 464 451 466)

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Poppy Rose Flowers Brisbane reserves the right to amend or update this information at any time without providing notice.

Prices and Payment

Our price is displayed on multiple pages through our website and are exclusive of delivery. The cost of delivery is determined by the suburb that your flowers are being delivered to. The price may change without notice, but any new price will be clearly displayed on our website.
Currently our ‘Micro Bunches’ start at $34 including delivery, ‘Small bunches’ start at $44 including delivery, ‘Medium bunches” start at $70 including delivery and our ‘Mega bunches’ start at $25 including delivery. Our ‘Choose your style’ bunches start at $85 including delivery. The price of our ‘Market special’ and ‘Shop our store’ options vary based on the product being sold.
All prices are quoted in Australian dollars.
We accept payment by PayPal, Visa and Mastercard. Our credit card payments are accepted using the payment gateway, Stripe. We also accept Paypal payments at the checkout.

Ordering

For Poppy Rose to process your order, we need to collect some information from you. These details include your name, contact details, billing address, delivery address and payment details.
For information on how we obtain, store and use your personal information please see our Privacy Policy.
Payment will need to be successfully processed before we can deliver your flowers.
You should receive a message on screen confirming your order once your payment has gone through. You should also receive an email to your nominated email address confirming the order. If you don’t, there may have been a problem with processing your order. Please let us know if this happens, by emailing hi@poppyrose.com.au. Please keep your order number somewhere safe that you can use it as a reference if you do have any queries relating to your order.

Delivery & re-delivery

We currently operate in Brisbane only. These are the suburbs that we are currently servicing. All products with no delivery cost listed next to it are inclusive of delivery. All suburbs that indicate a delivery fee are not within our set delivery zone and do incur an additional delivery fee which is specified below.

ACACIA RIDGE 4110
ALBANY CREEK 4053
ALBION 4010
ALDERLEY 4051
ALEXANDRA HILLS 4161
ALGESTER 4115
ANNERLEY 4103
ARANA HILLS 4054
ARCHERFIELD 4108
ASCOT 4007
ASHGROVE 4060
ASPLEY 4034
AUCHENFLOWER 4066
BALD HILLS 4036 + $7
BALMORAL 4171
BANYO 4014
BARDON 4065
BELMONT 4153
BERRINBA 4117 + $16
BIRKDALE 4159
BOONDALL 4034
BOWEN HILLS 4006
BRACKEN RIDGE 4017 + $14
BRAY PARK 4500 + $17
BRENDALE 4500 + $15
BRIDGEMAN DOWNS 4035
BRIGHTON 4017 + $15
BRISBANE AIRPORT 4008 + $5
BRISBANE CBD 4000
BROOKFIELD 4069 + $15
BROOKWATER 4300 + $19
BROWNS PLAINS 4118 + $18
BULIMBA 4171
BURANDA 4102
BURBANK 4156
BUNYA 4055 + $15
CALAMVALE 4116
CAMIRA 4300 + $15
CAMP HILL 4152
CANNON HILL 4170
CAPALABA 4157
CAPALABA WEST 4157
CARINA 4152
CARINA HEIGHTS 4152
CARINDALE 4152
CARSELDINE 4034 + $7
CHANDLER 4155
CHAPEL HILL 4069
CHELMER 4068
CHERMSIDE 4032
CHERMSIDE WEST 4032
CLAYFIELD 4011
CLEVELAND 4163
CLONTARF 4019 + $24
CLONTARF BEACH 4019 + $19
COOPERS PLAINS 4108
COORPAROO 4151
CORINDA 4075
CORNIBIA 4130 + $22
CRESTMEAD 4132 + $21
DAISY HILL 4127 + $15
DARRA 4067 + $7
DEAGON 4017 + $15
DOOLANDELLA 4077 + $7
DREWVALE 4116 + $16
DUTTON PARK 4102
DURACK 4077 + $7
EAGLE FARM 4009
EAST BRISBANE 4169
EATONS HILL 4037 + $15
EIGHT MILE PLAINS 4113
ENOGGERA 4051
EVERTON HILLS 4053
EVERTON PARK 4053
FAIRFIELD 4103
FERNY GROVE 4055 + $7
FERNY HILLS 4055 + $7
FIG TREE POCKET 4069
FITZGIBBON 4018
FOREST LAKE 4078 + $7
KARAWATHA 4117
KENMORE 4069
KENMORE HILLS 4069
KEPERRA 4054
FORTITUDE VALLEY 4006
JOYNER 4500 + $15
GAYTHORNE 4051
GEEBUNG 4034
GOODNA 4300 + $10
GORDON PARK 4031
GRACEVILLE 4075
GRANGE 4051
GREENSLOPES 4120
GRIFFIN 4503 + $20
GUMDALE 4154
HAMILTON 4007
HAWTHORNE 4171
HEATHWOOD 4110 + $17
HEMMANT 4174
HENDRA 4011
HERITAGE PARK 4118 + $20
HERSTON 4006
HIGHGATE HILL 4101
HILLCREST 4118 + $20
HOLLAND PARK 4121
HOLLAND PARK WEST 4121
INALA 4077 + $7
INDOOROOPILLY 4068
JAMBOREE HEIGHTS 4074 + $15
JINDALEE 4074 + $15
KANGAROO POINT 4169
KEDRON 4031
KELVIN GROVE 4059
KINGSTON 4114 + $15
KURABY 4112
LARAPINTA 4110 + $20
LAWNTON 4501 + $17
LOGAN CENTRAL 4114 + $10
LOGANHOLME 4129 + $20
LOGANLEA 4131 + $20
LOTA 4179
LUTWYCHE 4030
LYTTON 4178 + $7
MACGREGOR 4109
MACKENZIE 4156
MANLY 4179
MANLY WEST 4179
MANSFIELD 4122
MARSDEN 4132 + $20
MCDOWALL 4053
MEADOWBROOK 4131 + $17
MIDDLE PARK 4074 + $16
MILTON 4064
MITCHELTON 4053
MOGGILL 4070 + $20
MOOROOKA 4105
MORNINGSIDE 4170
MOUNT COOT-THA 4066
MOUNT COTTON 4165 + $15
MOUNT OMMANEY 4074 + $7
MOUNT GRAVATT 4122
MOUNT GRAVATT EAST 4122
MURARRIE 4172
NATHAN 4111
NEW FARM 4005
NEWMARKET 4051
NEWSTEAD 4006
NORMAN PARK 4170
NORTHGATE 4013
NUDGEE 4014
NUNDAH 4012
ORMISTON 4160
OXLEY 4075
PADDINGTON 4064
PARK RIDGE 4125 + $20
PARKINSON 4115 + $10
PETRIE TERRACE 4000
PINJARRA HILLS 4069 + $15
PINKENBA 4008
PORT OF BRISBANE 4178 + $5
PRIESTDALE 4127 + $10
PULLENVALE 4069 + $16
RANSOME 4154
REDCLIFFE 4020 + $25
RED HILL 4059
REDLAND BAY 4165 + $17
REGENTS PARK 4118 + $19
RICHLANDS 4077 + $10
RIVERHILLS 4074 + $17
ROBERTSON 4109
ROCHEDALE 4123
ROCHEDALE SOUTH 4123
ROCKLEA 4106
ROSALIE 4064
RUNCORN 4113
SALISBURY 4107
SAMFORD VALLEY 4520 + $17
SANDGATE 4017 + $17
SEVEN HILLS 4170
SEVENTEEN MILE ROCKS 4073 + $14
SHAILER PARK 4128 + $14
SHELDON 4157
SHERWOOD 405
SHORNCLIFFE 4017 + $15
SINNAMON PARK 4073
SLACKS CREEK 4127
SOUTH BANK 4101
SOUTH BRISBANE 4101
SPRING HILL 4000
SPRINGFIELD 4300 + $17
SPRINGFIELD LAKES 4300 + $18
SPRINGWOOD 4127
ST LUCIA 4067
STAFFORD 4053
STAFFORD HEIGHTS 4053
STONES CORNER 4120
STRATHPINE 4500 + $15
STRETTON 4116
SUMNER 4074 + $16
SUNNYBANK 4109
SUNNY BANK HILLS 4109
TAIGUM 4018
TANAH MERAH 4128 + $19
TARINGA 4068
TARRAGINDI 4121
TENERIFFE 4005
TENNYSON 4105
THE GAP 4061
THORNESIDE 4158
THORNLANDS 4164
TINGALPA 4173
TOOMBUL 4012
TOOWONG 4066
UNDERWOOD 4119
UPPER BROOKFIELD 4069 + $19
UPPER KEDRON 4055 + $7
UPPER MOUNT GRAVATT 4122
VICTORIA POINT 4165 + $18
VIRGINIA 4014
WACOL 4076 + $7
WAKERLEY 4154
WARNER 4500 + $16
WATERFORD 4133 + $21

WATERFORD WEST 4133 + $19
WESTLAKE 4074 + $15
WAVELL HEIGHTS 4012
WELLERS HILL 4121
WELLINGTON POINT 4160
WEST END 4101
WIGHTS MOUNTAIN 4520 + $17
WILLAWONG 4110
WILSTON 4051
WINDSOR 4030
WISHART 4122
WOODRIDGE 4114 + $7
WOODY POINT 4019 + $22
WOOLLOONGABBA 4102
WOOLOOWIN 4030
WYNNUM 4178
WYNNUM CENTRAL 4178
WYNNUM NORTH 4178
WYNNUM WEST 4178
YEERONGPILLY 4105
YERONGA 4104
ZILLMERE 4034

This information is provided on the ‘Where we go’ page on our website which is under ‘FAQ and delivery’ on the main menu. The information on this page is subject to change without notice. Any changes will be updated on our website as they occur. Please ensure that if the suburb you are delivering to does not appear on this list you do not place your order without contacting us at hi@poppyrose.com.au first. Poppy Rose has the right to refuse any order placed for delivery out side of our delivery zone.

Our delivery hours are between approximately 12:30pm and 5:30pm for business addresses and 12:30pm and 6:30pm for residential addresses. Please note that due to the nature of the business we are not able to guarantee delivery at or by a specific time of day. Some times there are situations that are beyond our control that might delay our delivery schedule. In these rare cases we will do everything we can to deliver your flowers within these time frames. If we can’t do that, we will contact either the sender or receiver to make alternative arrangements.

We will leave flowers at, or near, the door if no clear delivery instructions have been left and if we feel that it is safe to do so. If orders are placed for secure buildings and we are not able to access the front door, we will leave the flowers in a safe place (ie. the lobby). If necessary and possible, we will contact the recipient to let them know where we’ve left their flowers. If there is nowhere safe to leave them, the flowers will be returned to our studio and the sender will be contacted. It is the responsiblity of the sender to ensure that the address they are delivering to is accessible and if we do have to re-deliver due to these circumstances, there will be an additional re-delivery fee which will be calculated based on the suburb chosen. If we are unable to complete a delivery because a patient (receiver) has been discharged from hospital, the flowers will be returned to the studio. The sender will be contacted and will have the option to re-send the flowers the following day for a re-delivery fee or the flowers can be collected from the Poppy Rose studio during our staffed opening hours. No refunds will be provided under these circumstances.

Days of operation

Poppy Rose deliveries do not operate on weekends, public holidays or over the Christmas period, so flowers cannot be sent on these days. If flowers are ordered for delivery on any of these days, we will automatically deliver them on our next business day.

Availability of product

We provide only one style of flowers on any given day. This changes each morning and the website is updated to reflect these changes. A limited number of bunches are available each day. The home page will be updated when flowers are no longer available to purchase, stating that the style has sold out. You will then be able to order for a later date.

Sending flowers on a later date

If you choose to ‘send flowers on a later date’ you accept that you may not see the style of flowers until the day of delivery. We select our flowers fresh every morning so we won’t be able to tell you what the daily flowers are until that day. If we encounter any supply issues we will inform the sender immediately and give the option of either a full refund or sending flowers on an alternative day.

Warranties, refunds and cancellations

We are unable to refund if you change your mind about a ‘send now’ purchase. Depending on the circumstances, we may provide you with a credit note to use for a future delivery or can change the delivery date of your existing order if it has not already been delivered.
Once your order has left the studio it is in the hands of one of our trusty couriers and we can not guarantee that we will be able to cancel that order or stop it from being delivered. We are unable to refunds orders that are cancelled on the same day as delivery.
We are also unable to offer a refund if incorrect delivery information is given to us or if the building address provided is secured and unaccessible. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions and give us instructions on how to manage their delivery to a building that is not accessible. If the wrong delivery address is given we can re-deliver the following business day but there will be an additional re-delivery fee charge which is calculated based on the cost of the re-delivery. The minimum re-delivery fee will be $15 but may be more depending on the situation.

For ‘send on a later date’ orders, a cancellation must be made 24 hours in advance if necessary. Cancellations can be made by emailing hi@poppyrose.com.au.

We use many different types of flowers on a daily basis and each type is different from the other, some being more delicate than others. You should expect your flowers to last at least 2-3 days. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to put things right. It is your responsibly to ensure that you follow our ‘how to care for your flowers’ instructions which are displayed on the ‘Delivery info’ page of our website.
We will not provide refunds for complaints about the size of the bunch of flowers received. Each day the size will vary depending on the flowers used but each bunch contains the same value of flowers. All of our prices are inclusive of delivery which must be taken into consideration when looking at the size of your bunch of flowers. Please also consider that included in the price of your flowers is the labour required to produce your flowers.

If you do have a concern due to the size of the bunch received, an email can be sent to us at hi@poppyrose.com.au containing a clear photo of the flowers received. We will assess the complaint from there. If we believe that the size is of a decent standard, we will explain our decision clearly to you. If we believe that your flowers do not meet our standard, we will send you a replacement bunch. This decision is at the discretion of the Poppy Rose management team.

If you have any further questions, please contact us at hi@poppyrose.com.au or on 07 3395 4273.
All copyright, trademarks and other intellectual property is owned by Poppy Rose Flowers Brisbane.