Some of our most frequently asked questions
Our team of Couriers are all part of the Poppy Rose team. When you select your delivery suburb from the drop down box on the product page, a delivery fee will be added to your order. All of our delivery fees go directly towards paying our Couriers wages.
Our couriers typically work their way our from our Norman Park store. They start delivering at about 12:30 each day and we aim to have all of our orders delivered by 5pm, providing we don’t run into unexpected delays on the road.
Our website closes at 12pm each week day for same day delivery. Anything ordered after 12pm will be delivered on the next available business day.
In most cases, if the suburb isn’t already on the list, it’s a little too far for our couriers to reach. If the desired suburb is quite close one that does appear on the list, please reach out to our customer service team as we may be able to deliver to that area for an extra fee.
In most cases, we are unable to offer delivery by a certain time. Our drivers work their way outwards from our Norman Park store and deliver their orders in the most efficient route possible. If the recipient is due to leave work early that day we may not be able to guarantee that we’ll arrive before they leave.
We deliver Monday to Friday, excluding public holidays. Our retail store is open from Monday to Saturday.
We send tracking emails with all of our orders. You’ll receive an update when your order leaves our store, another once our driver is on their way to your delivery and a final email once your order has been delivered.
You sure can! Select the advanced date from the calendar when placing your order. This can be helpful when ordering for a special event as you can be certain we won’t sell out before you have time to place your order. It also means you’re super organised, so yay for you!
You sure can, as long as it’s within our store opening hours. You can place a pick up order online. The price of your flowers will be a little less if you’re picking up as the delivery fee will be removed. We do have a selection of other fresh flowers available in store as well. You’ll find us at Shop 2-5, 50 Hume street, Norman Park.
You can find us at Shop 2-5, 50 Hume street Norman Park. All our of online orders are prepared and dispatched from this location. There are customer car parks on the street out the the front of our shop or plenty of side street parking available. Don’t be tempted to go down the driveway as there is no parking down there and there’s a good chance you’ll have trouble getting your car out!
