FAQ and delivery
Here’s a few little things we get asked fairly often. If you have a question that we haven’t answered, shoot us an email at email@example.com
Some of the answers to the below questions may have changed due to the Coronavirus situation. Stay updated here.
How does it all work?
Well it’s all really simple actually. We head to the markets, pick out the best flowers there and make one different styled bunch each day. We then deliver them all over Brisbane from just $49 including delivery to selected suburbs.
Is delivery included in the price of my flowers?
All of our flowers and plants on our website are priced inclusive of delivery to all suburbs within our set delivery zone. Any suburbs outside of that zone are delivered by a third party courier and do incur an additional delivery fee.
How are you different to a traditional florist?
We’ve found a sustainable way to deliver affordable flowers, with minimal waste! We operate a little differently to the big guys, focusing on a unique style of flowers which changes daily. We focus on minimising the amount of flowers that end up as wastage by only buying what we need each day. Our flowers go straight from our local grower’s market to your door!
Whatever we don’t sell online, we sell in our retail store in Norman Park and our flowers are wrapped using recyclable materials.
How big will my bunch of flowers be?
Can I choose my flowers?
We’ve taken care of that for you! Our daily bunches are selected by our florists.
If you do want something made in certain colour or style, you can order one of our Custom bunches. These start $145 including delivery to selected suburbs. We require 24 hours notice for Custom bunches as we need to purchase these flowers from the markets on the morning of delivery.
Our custom bunches are temporarily unavailable due to changes in supply from the COVID-19 situation. We will have them back up and running as soon as we can!
When is your cut off time?
12pm or until sold out, which ever comes first. We can sell out of flowers early some days so it’s best to get your order in as soon as possible.
Can I order in advance?
You sure can. Just select SEND LATER. You can order as far in advance as you like.
Do you deliver to my area?
Check out the ‘Where we deliver’ page for a full list of suburbs that we service.
My area isn't on the list, can you go there?
If the suburb you would us to deliver to isn’t on the list please contact our customer service team to see if we can organise it for you.
What payment options do you have?
Our website takes both Paypal and Credit card payment. Our retail store has EFTPOS and cash facilities.
What time will my flowers arrive, can I have them before a certain time?
We’re busy little bees in the mornings and spend hours preparing your flowers.
They leave the studio in Norman Park just after lunch time and our couriers spend the afternoons running them around Brisbane. We’re unable to tell you an exact time they will be delivered but you can expect orders to business addresses to be completed by 5:30pm and residential by 6pm.
We’re unable to guarantee delivery time frames as our courier has to follow the most efficient route of travel. If you need your flowers to arrive by a certain time, please contact the office for an on demand delivery quote.
You will receive an email once our driver is on their way to your delivery and another one once your flowers have been delivered.
What if the recipient leaves work early?
If the receiver leaves work before our driver arrives, their flowers will be left at their work place. Imagine how happy they’ll be to start the next day with a lovely little bunch on their desk! Every bunch is delivered with a little water bag, so they’ll be able to have a drink over night. If this happens on a Friday, the same terms and conditions do apply. If your receiver usually leaves work early it may be a safer option to deliver them to their home address. Most days we are not able to re-direct flowers once they have left the studio.
What if they're not home when the flowers are delivered?
If the receiver isn’t home, we’ll leave them at the front door. If you’d like us to leave them somewhere else, just let us know when you place your order. If their property has security gates and codes or they live in a big apartment building, remember to let us know how we can access the property.
If we can’t get in, we can’t leave the flowers and will have to bring them back to the studio. Please remember that it is the sender’s responsibility to make sure that the address you have provided is correct and that the property we’re delivering flowers to is accessible for our drivers.
We will only try and call the receiver or sender if we feel there is a problem with your order. If we deliver your flowers when the receiver is not home and you have provided the wrong address, we are not able to try and retrieve your order and you will need to place a new order.
What if my flowers are returned to the studio because they couldn't be delivered?
This doesn’t happen too often but there is the odd little guy that makes his way back us. This is why it’s super important to check your order before sending it off to us. Wrong addresses, missing information on orders, patients being discharged early and inaccessible buildings are the main reasons that we see our flowers come back.
If we need to re-deliver your flowers, there will be a re-delivery fee applicable. If we need to deliver a new bunch of flowers, you will need to place a new order. Re-delivery fees start at $15 and vary depending on the circumstance. Some suburbs may incur extra re-delivery fees which will be calculated before re-booking your delivery.
Do you deliver on the weekend?
Our flower and plant deliveries only take place Monday to Friday. You can come and see us in store at Norman Park on Saturdays from 8am until 2pm.
Can I pick up from your shop?
You sure can, as long as it’s within our opening hours. If you would like to order a daily bunch for pick up we do advise that you call our store and reserve a bunch first. You can also place a pick up order online and select the ‘Pick up’ option from the suburb drop down box. The price of your flowers will be a little less if you’re picking up as we remove the delivery fee.
We do have a selection of other fresh flowers available in store as well. You’ll find us at Shop 4, 50 Hume street, Norman Park.
How do I know if my flowers have been delivered?
You should receive an email including the proof of delivery once your flowers have been delivered.
There's a problem with my order, what do I do?!
Give us a call or sent us an email. We are always happy to help.
Sometimes things change, we understand that. It can be a little tricky to make changes to a same day order once it has left the studio. However, if the flowers are still hanging around we’ll do our best to make any changes for you.
You can reach us at firstname.lastname@example.org. You can also call us on 07 3395 4273.
How do I keep my flowers looking pretty?
- Remove them from their wrapping and pop them into some fresh water
- Keep them in a cool space out of direct sunlight where possible
- Snip the ends on an angle every few days and give them some fresh water, they’ll love you for it
- Our flowers go straight from the markets to you, so they should look great for at least 2-3 days after you receive them
If for any reason looking at your flowers makes you sad, please email us at email@example.com.
What are your opening hours
Shop 4, 50 Hume street
Monday to Friday: 7am-4pm
Saturday: 8am – 2pm
Our office hours are Monday to Friday 8am – 4pm. If you are contacting us regarding your order we will try our best to respond during these hours. If you need to contact us outside of our office hours please email and we will get back to you ASAP. To speak to someone from our customer service team, please call 07 3395 4273 during office hours.
Where is your shop
You can find us at Shop 4, 50 Hume street Norman Park. All our of online orders are prepared and dispatched from this location.
How can I find you and is there parking?
There are customer car parks on the street out the the front of our shop or plenty of side street parking available. Don’t be tempted to go down the driveway as there is no parking down there and there’s a good chance you’ll have trouble getting your car out!
What if I'm not happy with the size of my bunch of flowers
We will always try our best to rectify any quality issues if it is within a couple of days of your delivery. Unfortunately we are not able to provide any refunds or re-deliveries for any issue relating to the size of your bunch of flowers. Due to the nature of our product, the size of flowers will vary from bunch to bunch. The pictures on our website and social media can only be used as a general guide. The same value of flowers is wrapped up in every bunch, but the sizes may vary. Sizes may also vary depending on the types of flowers or foliage used each day.
The choice of flowers used in our daily and custom bunches remains at the discretion of our florists and market buyers. These decisions are heavily based on season, quality and availability.
We are unable to provide any refunds or replacement flowers for complaints about the size of your bunch of flowers. Please trust us and rest assured that you are receiving value for money when you choose to send our flowers.
Can Poppy Rose do my wedding florals?
Thanks for your interest in using Poppy Rose to help with your special day! Unfortunately we are run off our feet with our daily deliveries and our retail store so we don’t take wedding orders – we’ve decided to leave that to the talented florists that know that side of floristry well!
We do have some Brisbane based florists that we can point you in the direction of though! Please see our preferred florists below in no particular order.
Maddie Jayde Floral Design
Contact: Maddison Walsh
Akirah Co. Florals + Styling
Contact: Davina Flynn
Wild Magnolia Floral Designs
Contact: Lauren O’Brien