FAQ & Delivery

Here’s a few little things we get asked fairly often. If you have a question that we haven’t answered, shoot us an email at hi@poppyrose.com.au

How does it all work?

Well it’s all really simple actually. We head to the markets each morning, pick out the best flowers we can, make one different styled bunch each day and then deliver them all over Brisbane from just $39 including delivery to selected suburbs.

We focus on providing a cost effective service which can be used by people with lots of different budgets. This is why we chose to keep most of our bunches smaller. When you purchase a bunch of flowers from us that price covers the cost of the flowers + delivery + wages + taxes + business running costs. We are a business too, so we make a small profit at the end of each sale.

We do like to be pretty transparent about our business model and our products so be sure to read through our FAQ page for answers to hopefully all of your questions!


How much delivery is included in the price of my flowers?

All of our flowers and plants on our website are priced inclusive of delivery to all suburbs within our set delivery zone. Our set delivery zone covers all of the suburbs that our in house drivers cover. Any suburbs outside of that zone are delivered by an external courier and do incur an additional delivery fee.

For all of the suburbs that do fall within our set delivery zone, there is a flat rate $15 delivery fee included in the cost of your flowers. (Some of those suburbs outside of our delivery zone do incur an additional fee).

All of our deliveries are dispatched from our store in Tarragindi.


How are you different to a traditional florist?

We’ve found a sustainable way to deliver flowers, with minimal waste!

We operate a little differently to the big guys, focusing on a unique style of flowers which changes daily. We focus on minimising the amount of flowers that end up in the bin by only buying what we need each day – so it goes straight from our local grower’s market to your door! Whatever we don’t sell online, we sell in our retail store in Norman Park.

We wanted to minimise the impact we have on our environment by using Kraft brown recyclable paper and natural jute twine to bundle our flowers – all of which are biodegradable (and they look great)! We thought it was time to say goodbye to hot pink cellophane and curly ribbons – you’re welcome! We’re not perfect though and we do still have the need to dispose of waste, we are just a little more mindful about how much of our product ends up in the bin.

Our online ordering process is simple and by keeping our business online and keeping our overheads as low as possible we are able to keep the costs of our flowers down – that one’s for you!


How big will my bunch of flowers be?

This depends on what option you order.

We have three options in our Daily range, The Micro, Small and Medium bunch.

MARKET BUNCH $39 inc delivery
The simplest of our flower gang.
Just a little gesture to let someone know you are thinking of them.
We choose our market specials based on what’s in season and what our customers love!

DAILY SMALL $44 inc delivery
Our Original small bunch.
The smallest of our mixed daily bouquets. A sweet and simple selection of fresh seasonal blooms.
Our Small bunches generally consist of 5 flowers + some foliage or filler and are wrapped in brown paper.

DAILY MEDIUM $70 inc delivery
The second largest of our daily blooms, with double the amount of flowers to our Daily Small bunch.
Our Medium bunches generally consist of 10 flowers + some foliage or filler and are wrapped in brown paper.

DAILY MEGA $125 inc delivery
A giant and abundant bouquet full of our daily blooms!
This is our largest daily arrangement which is sure to make a statement.
Our Mega bunches generally consist of 20 flowers + some foliage or filler and are wrapped in brown paper.

We try to keep the size of our flowers as consistent as possible each day however we do work to a specific value of flowers per bunch. The flowers in each bunch change daily depending on what we can find at the markets which means that while the sizes of the bunches may vary from day to day, the value of what’s inside will always remain the same.

If you would like something larger than our Mega or would like to choose the colours/style of your flowers, please consider our ‘Send a custom bunch’ option which starts at $125 including delivery to selected suburbs.


Can I choose my flowers?

We’ve taken care of that for you! Our daily bunches are selected each morning.

If you do want something made in certain colour or style, that’s ok – just place a ‘Send a custom bunch’ order on our website. Our custom bunches start at $125 including delivery (additional courier fees for some suburbs).

Please note that we do require 24 hours notice for any Custom bunches as we need to purchase these flowers from the markets for you in the morning.


What different options do you have?

We think options are good – so we do have a few for you to choose from.

MARKET BUNCH $39 inc delivery
The simplest of our flower gang.
Just a little gesture to let someone know you are thinking of them.
We choose our market specials based on what’s in season and what our customers love!

DAILY SMALL $44 inc delivery
Our Original small bunch.
The smallest of our mixed daily bouquets. A sweet and simple selection of fresh seasonal blooms.
Our Small bunches generally consist of 5 flowers + some foliage or filler and are wrapped in brown paper.

DAILY MEDIUM $70 inc delivery
The second largest of our daily blooms, with double the amount of flowers to our Daily Small bunch.
Our Medium bunches generally consist of 10 flowers + some foliage or filler and are wrapped in brown paper.

DAILY MEGA $125 inc delivery
A giant and abundant bouquet full of our daily blooms!
This is our largest daily arrangement which is sure to make a statement.
Our Mega bunches generally consist of 20 flowers + some foliage or filler and are wrapped in brown paper.

Send a custom bunch: maybe you want a special colour or style, we get it. These start at $125 including delivery, are bigger than our daily bunch and can be a little more specific to your wants or needs.

Market special: We like to end the week with a bang. Every Friday we chose something really popular and send it out as our market special. Don’t worry, you can still order our daily bunch as well, we’ve covered all bases.


When is your cut off time?

12pm or until sold out, which ever comes first. A lot of the time our flowers are so lovely that they are sold out in a flash so be sure to get in nice and early or to pre-order to avoid missing out.


Can I order in advance?

Yup, sure can. Just select the ‘send on a later date’ option under the ‘order flowers’ tab on the menu. You can order the day before, the week before, the month before – you get the point.


Do you deliver to my area?

We have a few different areas that we cover and the cost of your delivery will depend on where your flowers are going. Here are all of the suburbs that we delivery to and how much delivery is for each of them.

Please note that any additional delivery pricing allocated to each suburb by our courier and we can not control these rates. These rates are also subject to change at any time without notice. The suburbs are in bold in the list below.

We deliver to the following suburbs:

ACACIA RIDGE 4110
ALBANY CREEK 4053
ALBION 4010
ALDERLEY 4051
ALEXANDRA HILLS 4161
ALGESTER 4115
ANNERLEY 4103
ARANA HILLS 4054
ARCHERFIELD 4108
ASCOT 4007
ASHGROVE 4060
ASPLEY 4034
AUCHENFLOWER 4066
BALD HILLS 4036 + $7
BALMORAL 4171
BANYO 4014
BARDON 4065
BELMONT 4153
BIRKDALE 4159
BOONDALL 4034
BOWEN HILLS 4006
BRACKEN RIDGE 4017 + $19.90
BRAY PARK 4500 + $22
BRENDALE 4500 + $21
BRIDGEMAN DOWNS 4035
BRIGHTON 4017 + $22.10
BRISBANE AIRPORT 4008 + $29.90
BRISBANE CBD 4000
BROOKFIELD 4069 + $22.10
BROOKWATER 4300 + $18.80
BROWNS PLAINS 4118 + $18
BULIMBA 4171
BURANDA 4102
BURBANK 4156
BUNYA 4055 + $22.10
CALAMVALE 4116
CAMP HILL 4152
CANNON HILL 4170
CAPALABA 4157
CAPALABA WEST 4157
CARINA 4152
CARINA HEIGHTS 4152
CARINDALE 4152
CARSELDINE 4034 + $17.70
CHANDLER 4155
CHAPEL HILL 4069
CHELMER 4068
CHERMSIDE 4032
CHERMSIDE WEST 4032
CLAYFIELD 4011
CLEVELAND 4163
COOPERS PLAINS 4108
COORPAROO 4151
CORINDA 4075
DAISY HILL 4127 + $15.50
DARRA 4067 + $10
DEAGON 4017 + $19.90
DOOLANDELLA 4077 + $11.10
DREWVALE 4116 + $12.20
DUTTON PARK 4102
DURACK 4077 + $10
EAGLE FARM 4009
EAST BRISBANE 4169
EATONS HILL 4037 + $22.10
EIGHT MILE PLAINS 4113
ENOGGERA 4051
EVERTON HILLS 4053
EVERTON PARK 4053
FAIRFIELD 4103
FERNY GROVE 4055 + $12
FERNY HILLS 4055 + $12.50
FIG TREE POCKET 4069
FITZGIBBON 4018
FOREST LAKE 4078 + $16.50
KARAWATHA 4117
KENMORE 4069
KENMORE HILLS 4069
KEPERRA 4054
FORTITUDE VALLEY 4006
GAYTHORNE 4051
GEEBUNG 4034
GORDON PARK 4031
GRACEVILLE 4075
GRANGE 4051
GREENSLOPES 4120
GUMDALE 4154
HAMILTON 4007
HAWTHORNE 4171
HEMMANT 4174
HENDRA 4011
HERITAGE PARK 4118 + $20
HERSTON 4006
HIGHGATE HILL 4101
HILLCREST 4118 + $16.50
HOLLAND PARK 4121
HOLLAND PARK WEST 4121
INALA 4077 + $10
INDOOROOPILLY 4068
JAMBOREE HEIGHTS 4074 + $15
JINDALEE 4074 + $15
KANGAROO POINT 4169
KEDRON 4031
KELVIN GROVE 4059
KURABY 4112
LARAPINTA 4110 + $20
LOTA 4179
LUTWYCHE 4030
LYTTON 4178 + $14.20
MACGREGOR 4109
MACKENZIE 4156
MANLY 4179
MANLY WEST 4179
MANSFIELD 4122
MCDOWALL 4053
MIDDLE PARK 4074 + $14.50
MILTON 4064
MITCHELTON 4053
MOOROOKA 4105
MORNINGSIDE 4170
MOUNT COOT-THA 4066
MOUNT COTTON 4165 + $19.90
MOUNT OMMANEY 4074 + $14.50
MOUNT GRAVATT 4122
MOUNT GRAVATT EAST 4122
MURARRIE 4172
NATHAN 4111
NEW FARM 4005
NEWMARKET 4051
NEWSTEAD 4006
NORMAN PARK 4170
NORTHGATE 4013
NUDGEE 4014
NUNDAH 4012
ORMISTON 4160
OXLEY 4075
PADDINGTON 4064
PARK RIDGE 4125 + $16.60
PARKINSON 4115 + $12.50
PETRIE TERRACE 4000
PINJARRA HILLS 4069 + $22.10
PINKENBA 4008
PORT OF BRISBANE 4178 + $25.50
PRIESTDALE 4127 + $14.40
PULLENVALE 4069 + $23.50
RANSOME 4154
RED HILL 4059
REDLAND BAY 4165 + $29.80
REGENTS PARK 4118 + $14.40
RICHLANDS 4077 + $16.50
RIVERHILLS 4074 + $14.40
ROBERTSON 4109
ROCHEDALE 4123
ROCHEDALE SOUTH 4123
ROCKLEA 4106
ROSALIE 4064
RUNCORN 4113
SALISBURY 4107
SANDGATE 4017 + $21
SEVEN HILLS 4170
SEVENTEEN MILE ROCKS 4073 + $14
SHAILER PARK 4128 + $14
SHELDON 4157
SHERWOOD 405
SHORNCLIFFE 4017 + $22.10
SINNAMON PARK 4073
SLACKS CREEK 4127
SOUTH BANK 4101
SOUTH BRISBANE 4101
SPRING HILL 4000
SPRINGWOOD 4127
ST LUCIA 4067
STAFFORD 4053
STAFFORD HEIGHTS 4053
STONES CORNER 4120
STRETTON 4116
SUMNER 4074 + $22.20
SUNNYBANK 4109
SUNNY BANK HILLS 4109
TAIGUM 4018
TARINGA 4068
TARRAGINDI 4121
TENERIFFE 4005
TENNYSON 4105
THE GAP 4061
THORNESIDE 4158
THORNLANDS 4164
TINGALPA 4173
TOOMBUL 4012
TOOWONG 4066
UNDERWOOD 4119
UPPER BROOKFIELD 4069 + $32
UPPER KEDRON 4055 + $18.80
UPPER MOUNT GRAVATT 4122
VICTORIA POINT 4165 + $22.10
VIRGINIA 4014
WACOL 4076 + $16.50
WAKERLEY 4154
WESTLAKE 4074 + $15
WAVELL HEIGHTS 4012
WELLERS HILL 4121
WELLINGTON POINT 4160
WEST END 4101
WILLAWONG 4110
WILSTON 4051
WINDSOR 4030
WISHART 4122
WOOLLOONGABBA 4102
WOOLOOWIN 4030
WYNNUM 4178
WYNNUM CENTRAL 4178
WYNNUM NORTH 4178
WYNNUM WEST 4178
YEERONGPILLY 4105
YERONGA 4104
ZILLMERE 4034

If you would like a quote for delivery to suburb that is not on this list, please contact us via phone or email.


My area isn't on the list, can you go there?

Maybe yes, maybe no. Sometimes if we’re really nice to our courier we can ask them to make a special trip for you – but it does come at a price. Shoot us an email at hi@poppyrose.com.au and we can let you know just what that price is. You can also call us in the office on 07 3395 4273.


What payment options do you have?

Our website takes both Paypal and Credit card payment. Both of our shops have EFTPOS and we also take good old fashioned cash payments.


What time will my flowers arrive, can I have them before a certain time?

We’re busy little bees in the mornings and spend hours preparing your flowers. They leave the studio in Tarragindi just after lunch time and our couriers spend the afternoons running them around Brisbane.

We’re unable to tell you an exact time they will be delivered but you can expect orders to business addresses to be completed by 5:30pm and residential by 6pm. We’re unable to guarantee delivery time frames as our courier has to follow the most efficient route of travel. If you need your flowers to arrive by a certain time, please contact the office for an on demand delivery quote.


What if the recipient leaves work early?

If your lucky receiver leaves work before our driver arrives, their flowers will be left at their work place. Imagine how happy they’ll be to start the next day with a lovely little bunch on their desk! Don’t worry, every bunch is delivered with a little water bag, so they’ll be able to have a little drink over night.

Unfortunately if this happens on a Friday, the same terms and conditions do apply. If your receiver tends to leave work early on a Friday it may be a safer option to order them to their home address. Most days we are not able to re-direct flowers once they have left the studio.


What if they're not home when the flowers are delivered?

This is an easy one. If the receiver isn’t home, we’ll leave them at the front door. If you’d like us to leave them somewhere else, just let us know when you place your order. If they have one of those big fancy houses with security gates and codes or they live in a big apartment building, just remember to let us know how we can access the property. If we can’t get in, we can’t leave the flowers and will have to bring them back to the studio.

Please remember that it is your responsibility to make sure that the address you have provided is correct and that the property we’re delivering flowers to is accessible for our couriers – they don’t really like jumping fences. We will only try and call the receiver or sender if we feel there is a problem with your order. If we deliver your flowers when the receiver is not home and you have provided the wrong address, we are not able to try and retrieve your order and you will need to place a new order (unless that person is lovely enough to get in touch)!


What if my flowers are returned to the studio because they couldn't be delivered?

This doesn’t happen too often but there is the odd little guy that makes his way back us. This is why it’s super important to check your order before sending it off to us. Wrong addresses, missing information on orders, patients being discharged early and inaccessible buildings are the main reasons that we see our flowers come back. If we need to re-deliver your flowers, we’ll have to charge you a re-delivery fee – we don’t like it but that’s just the way the cookie crumbles. If we need to deliver fresh flowers, we’ll need you to place a brand new order.


Do you deliver on the weekend?

At this stage our flower + plant deliveries only take place Monday to Friday.

You can come and see us in store at either our Norman Park or Tarragindi store.

Norman Park
Shop 4, 50 Hume street Norman Park
Monday – Friday: 8am – 4pm
Saturday – 8am – 2pm
Sunday – 9am – 1pm

Tarragindi
Shop 3 & 4, 50 Esher street, Tarragindi
Monday – Friday: 7am-4pm
Saturday – 8am – 2pm
Sunday – Closed


Can I pick up from your shop?

You sure can, as long as it’s within our opening hours. If you would like to order a daily bunch for pick up we do advise that you call our store and reserve a bunch first – we would hate for you to come in after we are sold out of flowers! We do have a selection of other fresh flowers available in store as well.

You’ll find us at Shop 4 & 5, 50 Esher street Tarragindi. This is where all of our online orders are prepared and dispatched from. You can also select from our range in store flowers at our Norman Park store.

Norman Park
Shop 4, 50 Hume street Norman Park
Monday – Friday: 8am – 4pm
Saturday – 8am – 2pm
Sunday – 9am – 1pm

Tarragindi
Shop 3 & 4, 50 Esher street, Tarragindi
Monday – Friday: 7am-4pm
Saturday – 8am – 2pm
Sunday – Closed

 


How do I know if my flowers have been delivered?

You should receive an email including the proof of delivery once your flowers have been delivered.


There's a problem with my order, what do I do?!

Most importantly, do not stress – we repeat, do not stress. Jump onto your computer, phone, iPad – and just email us, that’s what we’re there for. Sometimes things change, we understand that. It can be a little tricky to make changes to a same day order once it has left the studio – but if the flowers are still hanging around we’ll do our best to make any changes for you. You can reach us at hi@poppyrose.com.au. You can also call us on 07 3397 2927.


How do I keep my flowers looking pretty?

  • Remove them from their wrapping and pop them into some fresh water
  • Snip the ends on an angle every few days and give them some fresh water, they’ll love you for it
  • Our flowers go straight from the markets to you, so they should look smashing for at least 2-3 days after you receive them

If for any reason looking at your flowers makes you sad, please email us at hi@poppyrose.com.au.


What are your opening hours

Norman Park
Shop 4, 50 Hume street Norman Park
Monday – Friday: 8am – 4pm
Saturday – 8am – 2pm
Sunday – 9am – 1pm

Tarragindi
Shop 3 & 4, 50 Esher street, Tarragindi
Monday – Friday: 7am-4pm
Saturday – 8am – 2pm
Sunday – Closed

Our office hours are Monday to Friday 8am – 4pm.
If you are emailing us regarding an order we will try our best to respond during these hours.
If you need to contact us outside of our office hours please email and we will get back to you ASAP.


Where is your shop

You can find us at Shop 4, 50 Hume street Norman Park or Shop 3 & 4, 48-50 Esher street Tarragindi. All our of online orders are prepared and dispatched from our Tarragindi store.

Norman Park
Shop 4, 50 Hume street Norman Park
Monday – Friday: 8am – 4pm
Saturday – 8am – 2pm
Sunday – 9am – 1pm

Tarragindi
Shop 3 & 4, 50 Esher street, Tarragindi
Monday – Friday: 7am-4pm
Saturday – 8am – 2pm
Sunday – Closed


How can I find you and is there parking?

There are customer car parks on the street out the the front of our shop or plenty of side street parking available at both stores.