FAQ & Delivery

Here’s a few little things we get asked fairly often. If you have a question that we haven’t answered, shoot us an email at hi@poppyrose.com.au

How does it all work?

Well it’s all really simple actually. We head to the markets each morning, pick out the best flowers we can, make one different styled bunch each day and then deliver them all over Brisbane from just $44 including delivery to selected suburbs. We focus on providing a cost effective service which can be used by people with lots of different budgets. This is why we chose to keep most of our bunches smaller. When you purchase a bunch of flowers from us that price covers the cost of the flowers + delivery + wages + taxes + business running costs. We are a business too, so we make a small profit at the end of each sale. We do like to be pretty transparent about our business model and our products so be sure to read through our FAQ page for answers to hopefully all of your questions!

Is delivery included in the price of my flowers?

All of our flowers and plants on our website are priced inclusive of delivery to all suburbs within our set delivery zone. Our set delivery zone covers all of the suburbs that our in house drivers cover. Any suburbs outside of that zone are delivered by a third party courier and do incur an additional delivery fee. For all of the suburbs that do fall within our set delivery zone, delivery is included in the cost of your flowers. (Suburbs outside of our delivery zone do incur an additional fee as they are delivered by a third party courier). All of our deliveries are dispatched from our store in Norman Park.

How are you different to a traditional florist?

We’ve found a sustainable way to deliver flowers, with minimal waste! We operate a little differently to the big guys, focusing on a unique style of flowers which changes daily. We focus on minimising the amount of flowers that end up in the bin by only buying what we need each day – so it goes straight from our local grower’s market to your door! Whatever we don’t sell online, we sell in our retail store in Norman Park. We wanted to minimise the impact we have on our environment by using Kraft brown recyclable paper and natural jute twine to bundle our online flowers – all of which are biodegradable (and they look great)! We thought it was time to say goodbye to hot pink cellophane and curly ribbons – you’re welcome! We’re not perfect though and we do still have the need to dispose of waste, we are just a little more mindful about how much of our product ends up in the bin. Our online ordering process is simple and by keeping our business online and keeping our overheads as low as possible we are able to keep the costs of our flowers down – that one’s for you!

How big will my bunch of flowers be?

This depends on what option you order. We have three options in our Daily range, the Small, Medium and Mega bunch.

DAILY SMALL $44 inc delivery
Our Original small bunch. A small selection of fresh seasonal blooms.

DAILY MEDIUM $70 inc delivery
The next size up in our daily blooms selection.
Our Mediums contain about double the amount of flowers
to our Small bunch.

DAILY MEGA $125 inc delivery
An abundant bouquet full of our daily blooms.
This is our largest daily arrangement which is sure to make a statement.

We try to keep the size of our flowers as consistent as possible each day however we do work to a specific value of flowers per bunch. The flowers in each bunch change daily depending on what we can find at the markets which means that while the sizes of the bunches may vary from day to day, the value of what’s inside will always remain the same. If you would like something bigger than our Large size or would like to choose the colours/style of your flowers, please consider our ‘Send a custom bunch’ option which starts at $145 including delivery to selected suburbs.

Can I choose my flowers?

We’ve taken care of that for you! Our daily bunches are selected each morning. If you do want something made in certain colour or style, that’s ok – just place a ‘Send a custom bunch’ order on our website. Our custom bunches start at $145 including delivery (additional courier fees for some suburbs). Please note that we do require 24 hours notice for any Custom bunches as we need to purchase these flowers from the markets for you in the morning.

What different options do you have?

We think options are good – so we do have a few for you to choose from.

DAILY SMALL $44 inc delivery
Our Original small bunch. A small selection of fresh seasonal blooms.

DAILY MEDIUM $70 inc delivery
The next size up in our daily blooms selection.
Our Mediums contain about double the amount of flowers
to our Small bunch.

DAILY MEGA $125 inc delivery
An abundant bouquet full of our daily blooms.
This is our largest daily arrangement which is sure to make a statement.

Send a custom bunch: maybe you want a special colour or style, we get it. These start at $145 including delivery and can be customised to meet your specific wants or needs.

*Being in a forever changing industry, the prices of our flowers are subject to change without notice. Any changes made will be displayed within our products on our website. Price changes within our products indicate a change of pricing from our suppliers. The amount of flowers in each bunch may change from day to day but the value will always remain the same.

When is your cut off time?

12pm or until sold out, which ever comes first. A lot of the time our flowers are so lovely that they are sold out in a flash so be sure to get in nice and early or to pre-order to avoid missing out.

Can I order in advance?

Yup, sure can. Just select the ‘send on a later date’ option under the ‘order flowers’ tab on the menu. You can order the day before, the week before, the month before – you get the point.

Do you deliver to my area?

We have a few different areas that we cover and the cost of your delivery will depend on where your flowers are going. Here are all of the suburbs that we delivery to and how much delivery is for each of them. Please note that any additional delivery pricing allocated to each suburb by our courier and we can not control these rates. These rates are also subject to change at any time without notice. The suburbs are in bold in the list below. We deliver to the following suburbs: ACACIA RIDGE 4110 ALBANY CREEK 4053 ALBION 4010 ALDERLEY 4051 ALEXANDRA HILLS 4161 ALGESTER 4115 ANNERLEY 4103 ARANA HILLS 4054 ARCHERFIELD 4108 ASCOT 4007 ASHGROVE 4060 ASPLEY 4034 AUCHENFLOWER 4066 BALD HILLS 4036 + $7 BALMORAL 4171 BANYO 4014 BARDON 4065 BELMONT 4153 BIRKDALE 4159 BOONDALL 4034 BOWEN HILLS 4006 BRACKEN RIDGE 4017 + $19.90 BRAY PARK 4500 + $22 BRENDALE 4500 + $21 BRIDGEMAN DOWNS 4035 BRIGHTON 4017 + $22.10 BRISBANE AIRPORT 4008 + $29.90 BRISBANE CBD 4000 BROOKFIELD 4069 + $22.10 BROOKWATER 4300 + $18.80 BROWNS PLAINS 4118 + $18 BULIMBA 4171 BURANDA 4102 BURBANK 4156 BUNYA 4055 + $22.10 CALAMVALE 4116 CAMP HILL 4152 CANNON HILL 4170 CAPALABA 4157 CAPALABA WEST 4157 CARINA 4152 CARINA HEIGHTS 4152 CARINDALE 4152 CARSELDINE 4034 + $17.70 CHANDLER 4155 CHAPEL HILL 4069 CHELMER 4068 CHERMSIDE 4032 CHERMSIDE WEST 4032 CLAYFIELD 4011 CLEVELAND 4163 COOPERS PLAINS 4108 COORPAROO 4151 CORINDA 4075 DAISY HILL 4127 + $15.50 DARRA 4067 + $10 DEAGON 4017 + $19.90 DOOLANDELLA 4077 + $11.10 DREWVALE 4116 + $12.20 DUTTON PARK 4102 DURACK 4077 + $10 EAGLE FARM 4009 EAST BRISBANE 4169 EATONS HILL 4037 + $22.10 EIGHT MILE PLAINS 4113 ENOGGERA 4051 EVERTON HILLS 4053 EVERTON PARK 4053 FAIRFIELD 4103 FERNY GROVE 4055 + $12 FERNY HILLS 4055 + $12.50 FIG TREE POCKET 4069 FITZGIBBON 4018 FOREST LAKE 4078 + $16.50 KARAWATHA 4117 KENMORE 4069 KENMORE HILLS 4069 KEPERRA 4054 FORTITUDE VALLEY 4006 GAYTHORNE 4051 GEEBUNG 4034 GORDON PARK 4031 GRACEVILLE 4075 GRANGE 4051 GREENSLOPES 4120 GUMDALE 4154 HAMILTON 4007 HAWTHORNE 4171 HEMMANT 4174 HENDRA 4011 HERITAGE PARK 4118 + $20 HERSTON 4006 HIGHGATE HILL 4101 HILLCREST 4118 + $16.50 HOLLAND PARK 4121 HOLLAND PARK WEST 4121 INALA 4077 + $10 INDOOROOPILLY 4068 JAMBOREE HEIGHTS 4074 + $15 JINDALEE 4074 + $15 KANGAROO POINT 4169 KEDRON 4031 KELVIN GROVE 4059 KURABY 4112 LARAPINTA 4110 + $20 LOTA 4179 LUTWYCHE 4030 LYTTON 4178 + $14.20 MACGREGOR 4109 MACKENZIE 4156 MANLY 4179 MANLY WEST 4179 MANSFIELD 4122 MCDOWALL 4053 MIDDLE PARK 4074 + $14.50 MILTON 4064 MITCHELTON 4053 MOOROOKA 4105 MORNINGSIDE 4170 MOUNT COOT-THA 4066 MOUNT COTTON 4165 + $19.90 MOUNT OMMANEY 4074 + $14.50 MOUNT GRAVATT 4122 MOUNT GRAVATT EAST 4122 MURARRIE 4172 NATHAN 4111 NEW FARM 4005 NEWMARKET 4051 NEWSTEAD 4006 NORMAN PARK 4170 NORTHGATE 4013 NUDGEE 4014 NUNDAH 4012 ORMISTON 4160 OXLEY 4075 PADDINGTON 4064 PARK RIDGE 4125 + $16.60 PARKINSON 4115 + $12.50 PETRIE TERRACE 4000 PINJARRA HILLS 4069 + $22.10 PINKENBA 4008 PORT OF BRISBANE 4178 + $25.50 PRIESTDALE 4127 + $14.40 PULLENVALE 4069 + $23.50 RANSOME 4154 RED HILL 4059 REDLAND BAY 4165 + $29.80 REGENTS PARK 4118 + $14.40 RICHLANDS 4077 + $16.50 RIVERHILLS 4074 + $14.40 ROBERTSON 4109 ROCHEDALE 4123 ROCHEDALE SOUTH 4123 ROCKLEA 4106 ROSALIE 4064 RUNCORN 4113 SALISBURY 4107 SANDGATE 4017 + $21 SEVEN HILLS 4170 SEVENTEEN MILE ROCKS 4073 + $14 SHAILER PARK 4128 + $14 SHELDON 4157 SHERWOOD 405 SHORNCLIFFE 4017 + $22.10 SINNAMON PARK 4073 SLACKS CREEK 4127 SOUTH BANK 4101 SOUTH BRISBANE 4101 SPRING HILL 4000 SPRINGWOOD 4127 ST LUCIA 4067 STAFFORD 4053 STAFFORD HEIGHTS 4053 STONES CORNER 4120 STRETTON 4116 SUMNER 4074 + $22.20 SUNNYBANK 4109 SUNNY BANK HILLS 4109 TAIGUM 4018 TARINGA 4068 TARRAGINDI 4121 TENERIFFE 4005 TENNYSON 4105 THE GAP 4061 THORNESIDE 4158 THORNLANDS 4164 TINGALPA 4173 TOOMBUL 4012 TOOWONG 4066 UNDERWOOD 4119 UPPER BROOKFIELD 4069 + $32 UPPER KEDRON 4055 + $18.80 UPPER MOUNT GRAVATT 4122 VICTORIA POINT 4165 + $22.10 VIRGINIA 4014 WACOL 4076 + $16.50 WAKERLEY 4154 WESTLAKE 4074 + $15 WAVELL HEIGHTS 4012 WELLERS HILL 4121 WELLINGTON POINT 4160 WEST END 4101 WILLAWONG 4110 WILSTON 4051 WINDSOR 4030 WISHART 4122 WOOLLOONGABBA 4102 WOOLOOWIN 4030 WYNNUM 4178 WYNNUM CENTRAL 4178 WYNNUM NORTH 4178 WYNNUM WEST 4178 YEERONGPILLY 4105 YERONGA 4104 ZILLMERE 4034 If you would like a quote for delivery to suburb that is not on this list, please contact us via phone or email.

My area isn't on the list, can you go there?

Maybe yes, maybe no. Sometimes if we’re really nice to our courier we can ask them to make a special trip for you – but it does come at a price. Shoot us an email at hi@poppyrose.com.au and we can let you know just what that price is. You can also call us in the office on 07 3397 2927..

What payment options do you have?

Our website takes both Paypal and Credit card payment. Our retail store has EFTPOS and we also take good old fashioned cash payments.

What time will my flowers arrive, can I have them before a certain time?

We’re busy little bees in the mornings and spend hours preparing your flowers. They leave the studio in Norman Park just after lunch time and our couriers spend the afternoons running them around Brisbane. We’re unable to tell you an exact time they will be delivered but you can expect orders to business addresses to be completed by 5:30pm and residential by 6pm. We’re unable to guarantee delivery time frames as our courier has to follow the most efficient route of travel. If you need your flowers to arrive by a certain time, please contact the office for an on demand delivery quote.

What if the recipient leaves work early?

If your lucky receiver leaves work before our driver arrives, their flowers will be left at their work place. Imagine how happy they’ll be to start the next day with a lovely little bunch on their desk! Don’t worry, every bunch is delivered with a little water bag, so they’ll be able to have a little drink over night. Unfortunately if this happens on a Friday, the same terms and conditions do apply. If your receiver tends to leave work early on a Friday it may be a safer option to order them to their home address. Most days we are not able to re-direct flowers once they have left the studio.

What if they're not home when the flowers are delivered?

This is an easy one. If the receiver isn’t home, we’ll leave them at the front door. If you’d like us to leave them somewhere else, just let us know when you place your order. If they have one of those big fancy houses with security gates and codes or they live in a big apartment building, just remember to let us know how we can access the property. If we can’t get in, we can’t leave the flowers and will have to bring them back to the studio. Please remember that it is your responsibility to make sure that the address you have provided is correct and that the property we’re delivering flowers to is accessible for our couriers – they don’t really like jumping fences. We will only try and call the receiver or sender if we feel there is a problem with your order. If we deliver your flowers when the receiver is not home and you have provided the wrong address, we are not able to try and retrieve your order and you will need to place a new order (unless that person is lovely enough to get in touch)!

What if my flowers are returned to the studio because they couldn't be delivered?

This doesn’t happen too often but there is the odd little guy that makes his way back us. This is why it’s super important to check your order before sending it off to us. Wrong addresses, missing information on orders, patients being discharged early and inaccessible buildings are the main reasons that we see our flowers come back. If we need to re-deliver your flowers, we’ll have to charge you a re-delivery fee – we don’t like it but that’s just the way the cookie crumbles. If we need to deliver fresh flowers, we’ll need you to place a brand new order.

Do you deliver on the weekend?

Our flower + plant deliveries only take place Monday to Friday. You can come and see us in store at Norman Park.

Can I pick up from your shop?

You sure can, as long as it’s within our opening hours. If you would like to order a daily bunch for pick up we do advise that you call our store and reserve a bunch first – we would hate for you to come in after we are sold out of flowers! We do have a selection of other fresh flowers available in store as well. You’ll find us at Shop 4, 50 Hume street, Norman Park. This is where all of our online orders are prepared and dispatched from. 

How do I know if my flowers have been delivered?

You should receive an email including the proof of delivery once your flowers have been delivered.

There's a problem with my order, what do I do?!

Most importantly, do not stress – we repeat, do not stress. Jump onto your computer, phone, iPad – and just email us, that’s what we’re there for. Sometimes things change, we understand that. It can be a little tricky to make changes to a same day order once it has left the studio – but if the flowers are still hanging around we’ll do our best to make any changes for you. You can reach us at hi@poppyrose.com.au. You can also call us on 07 3395 4273.

How do I keep my flowers looking pretty?

  • Remove them from their wrapping and pop them into some fresh water
  • Snip the ends on an angle every few days and give them some fresh water, they’ll love you for it
  • Our flowers go straight from the markets to you, so they should look great for at least 2-3 days after you receive them

If for any reason looking at your flowers makes you sad, please email us at hi@poppyrose.com.au.

What are your opening hours

Shop 4, 50 Hume street
Norman Park

Monday – Friday: 7am-4pm
Saturday: 8am – 2pm
Sunday: Closed

Our office hours are Monday to Friday 8am – 4pm. If you are emailing us regarding an order we will try our best to respond during these hours. If you need to contact us outside of our office hours please email and we will get back to you ASAP. To speak to someone in our office please call 07 3395 4273 during office hours.

Where is your shop

You can find us at Shop 4, 50 Hume street Norman Park. All our of online orders are prepared and dispatched from this location.

How can I find you and is there parking?

There are customer car parks on the street out the the front of our shop or plenty of side street parking available.

What if I'm not happy with the size of my bunch of flowers

We will always try our best to rectify any quality issues if it is within a couple of days of your delivery. Unfortunately we are not able to provide any refunds or re-deliveries for any issue relating to the size of your bunch of flowers. Due to the nature of our product, the size of flowers will vary from bunch to bunch. The pictures on our website and social media can only be used as a general guide. The same value of flowers is wrapped up in every bunch, but the sizes may vary. Sizes may also vary depending on the types of flowers or foliage used each day. This is something that is beyond our control. Some flowers also have a higher per stem value than others. The choice of flowers used in our daily and custom bunches remains at the discretion of our florists and market buyers. These decisions are heavily based on season, quality and availability.  In order to continue to offer our service at a set, all inclusive price, it must be part of our Terms and Conditions that we are unable to provide any refunds or replacement flowers for complaints about the size of your bunch of flowers. Please trust us and rest assured that you are receiving value for money when you choose to shop with us.